Services and Remote Support

We support customers worldwide for twenty years and have extensive experience. Service calls are normal handled and confirmed within 24 hours.

In any case it helps us when you send an email with a global explanation, pictures or a small video. In this way we can answer most questions in writing. We can send you additional documentation if needed. All information is important it helps us to answer quick and resolve it.

To answer your question we sometimes need to recreate the situation as you describe. Than we can explain how to go ahead to.

We are available during business hours on the phone.

Do you have an issue that you need some help with? Never fear – we are here to assist. We appreciate your patience as we work together to fix your problem.

Our goal is to ship spare parts within 48 hours of the confirmed request. The main used wear parts are in our allocated service stock. In exceptional case it might happen that parts are unavailable in the quantity you desire.

– Machine maintenance and wheel production.

– Nipple hand cleaning and replacing nipple keys, tools and instructions

– Hub filling support, including drawings and pictures.

– Rim and wheel wagons, drawings and pictures.

– Spoke tensio meters, why to use and how do they function. Images of different types.